Shipping

• What are the shipping methods and costs?
  We offer various shipping options. The associated costs will be calculated and displayed at checkout based on your destination and order specifics.
• Do you ship internationally?
  Yes, we ship to numerous countries worldwide. You can confirm availability by entering your location on our website.
• How can I track my order?
  Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor its progress.
• What is the delivery time?
  Delivery times vary depending on the shipping method you select and your delivery address. Estimated timeframes will be shown before you complete your purchase.

Returns & Refunds

• What is your return policy?
  We accept returns for items in their original, unused, and unworn condition, with all tags attached, within a specified period from the delivery date. Please refer to our full policy for detailed information and instructions.
• How long does it take to process a refund?
  Refunds are processed to the original payment method shortly after we receive and inspect the returned item. Please allow time for the financial institution to reflect the amount in your account.

Products & Services

• How can I find my size?
  Please consult the detailed size guides available on our product pages to help you select the correct fit.
• How do I care for my product?
  Care instructions are specific to each material. We provide detailed guidance on product care on our website to help you maintain your item.
• Do you offer a gift wrapping service?
  Yes, we offer elegant gift wrapping options. You can select this service during the checkout process.
• What is the Bottega Veneta certificate?
  Each of our products is accompanied by a certificate that attests to its authenticity and craftsmanship.

Orders & Payment

• How can I modify or cancel my order?
  You can modify or cancel your order directly from your account page if it has not yet entered the shipping process.
• What payment methods do you accept?
  We accept all major credit cards, debit cards, and other popular payment methods as indicated at checkout.
• Is my payment information secure?
  We utilize advanced encryption technology to ensure that all your payment information remains secure and protected.
• I have a discount code. How can I use it?
  You can enter your valid discount code during the checkout process in the designated field to apply the promotion.

Technical & Account

• The website is not functioning correctly. What should I do?
  We recommend clearing your browser’s cache and cookies, or trying a different web browser. Ensure your browser is updated to the latest version.
• How do I create an account?
  You can create an account by selecting “My Account” and following the registration prompts.
• I forgot my password. How can I reset it?
  Click on “Forgot Password” on the login page and follow the instructions sent to your registered email address.
• How can I manage my newsletter subscription?
  You can manage your subscription preferences by accessing your account settings.

Corporate

• What is Bottega Veneta’s history?
  Bottega Veneta has a rich heritage rooted in artisanal craftsmanship and innovative design, creating timeless and refined products.
• What is Bottega Veneta’s sustainability approach?
  We are committed to responsible practices across our supply chain, focusing on environmental stewardship and social responsibility.