Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange it within 30 days of delivery.
Return Policy
Items must be returned in their original, unworn condition, with all original tags attached and packaging included. To initiate a return, please use the online returns portal on our website. Once your return is received and inspected, we will process a refund to your original method of payment. Please note that shipping costs are non-refundable.
Exchanges
We are happy to offer exchanges for a different size or color, subject to availability. To request an exchange, please start the process through our online returns portal. If the item you wish to exchange for is unavailable, we will issue a refund instead.
How to Start a Return or Exchange
- Visit our returns portal at venetashoes.com.
- Enter your order number and email address to access your order.
- Select the item(s) you wish to return or exchange and follow the instructions.
Once your return request is submitted, you will receive a confirmation email with further details and shipping instructions, if applicable.
Important Information
Please allow 7-10 business days for your return to be processed after we receive it. The timing of your refund will depend on your payment method and financial institution.
For any questions regarding your return or exchange, please visit venetashoes.com for support. Our customer service team is here to assist you.