Privacy Policy

Bottega Veneta and its affiliates (collectively, “Bottega Veneta”, “we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your personal information when you visit our website venetashoes.com (the “Site”), use our services, interact with us in stores, or otherwise engage with us (collectively, the “Services”).

By using our Services, you agree to the terms of this Policy. If you do not agree, please do not access or use our Services.

1. Information We Collect

We collect several types of information from and about you, including:

  • Personal Identifiers: Such as your name, shipping address, billing address, email address, telephone number, and date of birth when you create an account, make a purchase, or contact us.
  • Commercial Information: Records of products or services purchased, obtained, or considered, and your purchasing history.
  • Payment Information: Credit or debit card details and other financial information necessary to process your payments. We use third-party payment processors, and we do not store your full payment card details on our servers.
  • Technical Information: Such as your IP address, browser type, operating system, referring URLs, device information, and information about your interaction with our Site and Services.
  • Profile Data: Your account username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • Geolocation Data: Your general location based on your IP address or, if you consent, precise location data from your mobile device.

We collect this information:

  • Directly from you when you provide it to us (e.g., creating an account, making a purchase).
  • Automatically as you navigate through the Site (using cookies and similar tracking technologies).
  • From third parties, such as analytics providers, advertising networks, and social media platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process and deliver your purchases, manage payments, fees, and charges, and arrange for shipping.
  • To Manage Your Account: To manage your registration as a user of the Services and provide you with access to its functionalities.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related messages (e.g., order confirmations, shipping notifications).
  • For Marketing: Subject to your preferences and consent where required by law, to send you information about our products, services, promotions, news, and events that we believe may interest you.
  • To Personalize Your Experience: To present content tailored to your interests and preferences and to understand the effectiveness of the advertising we serve to you.
  • To Improve Our Services: To analyze how our Services are used, troubleshoot technical issues, conduct data analysis, testing, and research, and to improve the quality, security, and functionality of our Services.
  • For Security and Fraud Prevention: To protect our Services, users, and business from fraud, theft, or malicious activity and to ensure the security of our IT systems, architecture, and networks.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Legal Basis for Processing (EEA/UK)

If you are in the European Economic Area (EEA) or the UK, we process your personal information based on:

  • Performance of a Contract: When processing is necessary to perform our obligations under a contract with you (e.g., to fulfill your order).
  • Legitimate Interests: For our legitimate business interests, such as improving our Services, marketing, and preventing fraud, provided these interests are not overridden by your rights.
  • Consent: Where we have obtained your prior consent for specific purposes (e.g., for certain types of marketing communications or cookies). You can withdraw your consent at any time.
  • Legal Obligation: When processing is necessary to comply with a legal obligation.

4. How We Share Your Information

We may share your personal information with:

  • Affiliates: Our parent company, subsidiaries, and other companies under common control, for the purposes described in this Policy.
  • Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing efforts. These providers are contractually obligated to protect your data.
  • Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Your information may be transferred to the successor entity.
  • Legal Requirements: To comply with a law, regulation, legal process, or governmental request; to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and to enforce our terms and conditions.
  • Advertising and Analytics Partners: We use tools from partners like Google and social media platforms for analytics and advertising. These partners may use cookies and similar technologies to collect information about your interactions with our Site and other websites.

We do not sell your personal information to third parties for their own marketing purposes without your explicit consent.

5. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate legal safeguards are in place to protect your data when such transfers occur, such as relying on adequacy decisions or standard contractual clauses approved by relevant authorities.

6. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

7. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • The right to access and receive a copy of your personal information.
  • The right to rectify or update inaccurate or incomplete personal information.
  • The right to erase your personal information (the “right to be forgotten”).
  • The right to restrict or object to our processing of your personal information.
  • The right to data portability.
  • The right to withdraw your consent at any time, where processing is based on consent.
  • The right to opt-out of marketing communications at any time. You can exercise this right by clicking the “unsubscribe” link in any marketing email we send you.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

11. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be indicated by an updated “Last updated” date at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our designated web form on venetashoes.com.